Public Perception of DOH Performance Rates as “Good”

Survey reveals high awareness of DOH programs but lower satisfaction with healthcare affordability

A nationwide study conducted by Capstone-Intel Corporation has found that public perception of the Department of Health’s (DOH) performance was “Good.” The survey aimed to gauge public satisfaction with DOH across areas like transparency, timeliness, access to healthcare services, and communication.

With 1,205 respondents across the Philippines, the poll found that 83% of respondents were aware of the functions and responsibilities of the DOH. The programs of the DOH with the highest awareness is the National Immunization Program, with 65% awareness, followed by the Family Health Program (59%) and the National HIV/AIDS Program (50%).

The survey also showed that 60% were satisfied with DOH’s transparency and accountability in providing public health services and information, 10% were dissatisfied, and 31% were neither satisfied nor dissatisfied. Regarding the timeliness and efficiency of crisis response, 56% expressed satisfaction, 13% were dissatisfied and 31% were neither satisfied nor dissatisfied. Regarding healthcare accessibility and affordability, 52% were satisfied, 18% were dissatisfied, while 31% were neither satisfied nor dissatisfied. On DOH’s health information dissemination to the public, 59% were satisfied, 12% were dissatisfied, and 29% were neither satisfied nor dissatisfied. Overall, the survey showed 60% were satisfied with the performance of the agency, 13% were dissatisfied, and 27% were neither satisfied nor dissatisfied.

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“This survey provides valuable insights that can guide policies towards improving the delivery of health services and strengthening health systems for all Filipinos,” said Dr. Guido David, Chief Data Expert at Capstone-Intel. “While DOH’s ratings are generally positive, increased affordability of care should be a priority to truly achieve universal healthcare.”

Capstone-Intel aims to deliver objective, non-partisan research on issues of national importance. The DOH survey was conducted from August 1-10, 2023 with strict protocols to ensure data reliability and accurate representation of public opinion across the Philippines’ urban and rural areas.

Capstone-Intel is a high-impact research company that uses innovative research technologies, tools, and methods to convert data and information into breakthrough insights and actionable intelligence outputs. It is committed to helping its clients solve problems, find solutions, grow markets and constituencies, build reputations, navigate risks, manage crises, and be the country’s leading private research and intelligence agency.