A survey report from Capstone-Intel showed that 14% percent of Filipinos who participated in the survey revealed that they are “very satisfied” with the accessibility and affordability of healthcare services provided by the Department of Health (DOH).
“Generally, 38% of the respondents are satisfied with the accessibility and affordability of the healthcare services provided by the DOH. It is closely followed by 31% of the respondents who feel more neutral about its accessibility and affordability,” Capstone said in its survey report.
The survey showed that although 38% of Filipinos are generally satisfied with the healthcare services provided by the DOH, the 31% neutral result is worth noticing as it may have other conflicting values that influence their neutrality about the accessibility and affordability of DOH’s healthcare services.
Over 15% of Filipinos said that they are “dissatisfied” with the affordability and dissatisfied with DOH-provided services while 3% are “very dissatisfied.”
Filipinos between the ages of 18 and 75 from different regions in the country participated in the survey. The total number of respondents is 1205.
The survey was conducted from August 1 to August 10, 2023, but the Omnibus Report containing the comprehensive inputs from the survey was only released this February 2024.
Regional satisfaction
Among the regions, the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM) (56%), Region X-Northern Mindanao (52%), and RegionIV-B–MIMAROPA (46%) are the regions with the highest number of respondents who answered that they were satisfied with the accessibility and affordability of healthcare services provided by the DOH.
In 2023, Capstone-Intel reported that public perception of the DOH’s performance was “Good.” The survey aimed to gauge public satisfaction with DOH across areas like transparency, timeliness, access to healthcare services, and communication.
